FAQs

General Questions

1. How can I contact you?

2. Do you accept bulk orders?

Yes, we offer special pricing for bulk orders. Color, texture, and quantity depend on available plastic. You can also donate plastic for bulk orders.

3. Do you offer custom orders?

Yes, for bulk orders only. You can donate plastic for customized bulk orders.

Product Care

1. How do I clean my product?

  • Clean by hand with soapy water and a soft sponge/cloth.
  • Avoid machine washing.
  • For products with naturally dyed cotton, colors may fade with repeated washing.

If you’re in doubt or have any problems with one of our products, drop us a mail at akhirah.eco@gmail.com and we’ll talk you through it.

2. How do I store my product?

Keep away from direct sunlight to prevent plastic disintegration and color fading.

Orders & Payments

1. What payment methods do you accept?

We use Razorpay payment gateway and accept Cards(RuPay, VISA, MasterCard), UPI, Netbanking and various wallets.

2. What if my payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance to see if the amount has been debited or not. If everything is alright and you still face the issue, you can contact us.

3. Can I change my delivery address after ordering?

You can mail us at akhirah.eco@gmail.com and if it's possible we would change it for you manually.

4. How long does shipping take?

Due to our commitment to sustainable production and avoiding overconsumption, our shipping times may vary. 

Typically, orders are shipped within 4-7 business days.

For bulk orders, shipping times will depend on the specific quantity, design, and product type, and we will provide a customized shipping estimate.

5. What are the shipping costs?

We ship for free across India. For a bulk order, shipping cost would depend on the quantity and the size of the product.

Returns & Refunds

1. Can I return a product?

No. We accept returns only for wrong or damaged items. 

Please ensure product condition remains intact and mail us at akhirah.eco@gmail.com so that we can help you out.

2. Can I cancel my order?

You can cancel your order within 24 hours of ordering by emailing us at akhirah.eco@gmail.com and we will help you out.

3. How long does refund processing take?

Approximately 72 hours after reviewing the issue.

For further questions, email akhirah.eco@gmail.com.